Staff IT Support Specialist - Web Applications at Toptal

Company Overview

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, resources, and innovation, on demand. We are a fully distributed company, and remote work is at the heart of our culture. Our team members work from locations all over the world, fostering a diverse and collaborative environment.

Position Summary

Toptal is seeking a highly motivated and experienced Staff IT Support Specialist with a focus on web applications to join our fully remote team. In this role, you will be responsible for providing technical support and troubleshooting for our internal staff, ensuring smooth operations of our web-based applications and related systems. This is a 100% remote position, allowing you to work from anywhere in the USA.

Key Responsibilities

• Provide exceptional technical support to Toptal's internal staff via ticketing system, chat, and video conferencing.
• Troubleshoot and resolve issues related to web applications, including access problems, functionality errors, and performance bottlenecks.
• Manage user accounts and permissions within various web application platforms.
• Collaborate with other IT teams, including developers and system administrators, to resolve complex issues.
• Document technical solutions and create knowledge base articles for self-service support.
• Participate in the testing and deployment of new web applications and updates.
• Monitor web application performance and identify areas for improvement.
• Proactively identify and escalate issues that require further attention.
• Contribute to the development and improvement of IT support processes and procedures.
• Assist with IT onboarding and offboarding processes for remote employees.

Required Qualifications

• 3+ years of experience in IT support, with a focus on web applications.
• Strong understanding of web application architectures and technologies (e.g., HTML, CSS, JavaScript, APIs).
• Experience with troubleshooting web application issues using browser developer tools and other diagnostic tools.
• Proficiency in managing user accounts and permissions within web application platforms.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Proven ability to work independently and as part of a remote team.
• Strong problem-solving and analytical skills.
• Ability to prioritize tasks and manage time effectively in a remote work environment.
• Must be located in the United States.

Technical Requirements

To be successful in this remote role, you will need:

• A dedicated home office space that is quiet and free from distractions.
• A reliable, high-speed internet connection with a minimum upload/download speed of 25 Mbps.
• A computer that meets Toptal's minimum hardware and software requirements.
• Ability to work during core business hours in the [Specify Timezone Range - e.g., US Eastern Time Zone].
• Proficiency with remote collaboration tools, such as Slack, Zoom, and Google Workspace.

Desired Skills

• Experience with scripting languages (e.g., Python, Bash).
• Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud).
• Familiarity with ITIL framework.
• Experience with project management methodologies.
• Certifications such as CompTIA A+, Network+, or Security+.

Compensation & Benefits

The annual salary range for this fully remote position is $70,000 - $95,000, commensurate with experience and qualifications. Toptal offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance.
• Paid time off (vacation, sick leave, and holidays).
• Home office stipend to help you set up your workspace.
• Equipment provided (laptop, monitor, etc.).
• Professional development opportunities.
• Flexible working hours.
• Virtual team building activities and social events.
• Opportunity to work with a talented and distributed team from around the world.
• Occasional travel opportunities (if desired) for company meetups.

How to Apply

If you are a highly motivated and experienced IT Support Specialist with a passion for web applications and a desire to work remotely, we encourage you to apply. Please submit your resume and cover letter through the Toptal careers page. We look forward to hearing from you!