Customer Service Administrator at Department of Veterans Affairs, Oklahoma City, Oklahoma

Company Overview:
The Department of Veterans Affairs (VA) is a federal agency that provides healthcare services and benefits to eligible military veterans. As the second-largest federal department, the VA operates numerous medical centers, clinics, and benefits offices across the United States. In Oklahoma City, Oklahoma, the VA plays a crucial role in supporting veterans and their families by offering a wide range of services and programs.

Key Responsibilities For Customer Service Administrator:
- Serve as the primary point of contact for veterans and their families, providing exceptional customer service and support
- Respond to inquiries via phone, email, and in-person, addressing questions related to benefits, healthcare services, and eligibility requirements
- Process paperwork and documentation accurately and efficiently, ensuring compliance with VA regulations and guidelines
- Coordinate with internal departments and external agencies to resolve complex issues and escalate concerns as needed
- Maintain accurate records of interactions and transactions, updating databases and systems in a timely manner
- Assist in organizing events and outreach programs to engage with the veteran community and promote VA services

Required Qualifications:
- High school diploma or equivalent; Bachelor's degree preferred
- Proven experience in customer service or administrative support role
- Strong communication skills, both verbal and written
- Proficiency in Microsoft Office Suite and data entry
- Ability to multitask, prioritize workload, and work effectively in a fast-paced environment
- Knowledge of veterans' benefits and healthcare services is a plus

Desired Skills:
- Experience working in a healthcare or government agency
- Familiarity with VA policies and procedures
- Bilingual proficiency in Spanish or other languages
- Certification in customer service or related field

Compensation & Benefits:
The annual salary range for the Customer Service Administrator position at the Department of Veterans Affairs in Oklahoma City, Oklahoma, is $35,000 to $45,000, commensurate with experience and qualifications. In addition to competitive pay, employees may be eligible for benefits such as healthcare coverage, retirement plans, paid time off, and professional development opportunities.

How to Apply:
To apply for the Customer Service Administrator position at the Department of Veterans Affairs in Oklahoma City, please visit our official career portal and submit your resume along with a cover letter highlighting your relevant experience and qualifications. Only shortlisted candidates will be contacted for further evaluation. Thank you for your interest in joining our team dedicated to serving our nation's veterans.