Patient Experience Manager at American Red Cross, Philadelphia, Pennsylvania

Company Overview:
American Red Cross is a leading nonprofit organization in the healthcare administration industry dedicated to providing emergency assistance, disaster relief, and education. With a strong commitment to improving the lives of individuals and communities, American Red Cross operates nationwide, serving those in need through various programs and services.

Key Responsibilities for Patient Experience Manager:
- Develop and implement strategies to enhance the overall patient experience and satisfaction within American Red Cross healthcare facilities in Philadelphia, Pennsylvania.
- Collaborate with cross-functional teams to identify areas for improvement in patient care processes and services.
- Monitor patient feedback and analyze data to drive continuous improvement initiatives.
- Train and educate staff on best practices for delivering exceptional patient care and ensuring a positive experience.
- Oversee the implementation of patient experience surveys and utilize results to make informed decisions.
- Manage patient relations and address any concerns or complaints in a timely and empathetic manner.

Required Qualifications:
- Bachelor's degree in Healthcare Administration, Business Administration, or related field.
- Proven experience in a patient experience management role within a healthcare setting.
- Strong knowledge of patient experience measurement tools and methodologies.
- Excellent communication and interpersonal skills to effectively engage with patients, staff, and stakeholders.
- Ability to lead and influence cross-functional teams to achieve patient experience goals.

Desired Skills:
- Master's degree in Healthcare Administration or related field.
- Certification in Patient Experience or Customer Experience Management.
- Experience with implementing technology solutions to enhance the patient experience.
- Knowledge of regulatory requirements and quality standards in healthcare.

Compensation & Benefits:
The annual salary range for the Patient Experience Manager position at American Red Cross in Philadelphia, Pennsylvania is $70,000 - $90,000, commensurate with experience and qualifications. In addition to competitive pay, American Red Cross offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and professional development opportunities.

How to Apply:
To apply for the Patient Experience Manager position at American Red Cross in Philadelphia, Pennsylvania, please visit our careers page on the American Red Cross website and submit your resume along with a cover letter outlining your qualifications and experience relevant to the role. We thank all applicants for their interest in joining our mission-driven team.