Remote Community Support Specialist at Infosys

Company Overview:
Infosys is a leading remote customer support company known for its commitment to remote work culture. Our distributed team thrives on collaboration, innovation, and flexibility. We value diversity and inclusivity, creating a virtual environment where employees can excel and grow professionally from anywhere in the USA.

Position Summary:
As a Remote Community Support Specialist at Infosys, you will play a pivotal role in providing exceptional customer service and support to our clients. Your primary focus will be on engaging with our community, addressing inquiries, resolving issues, and fostering a positive online environment. This is a fully remote position that offers the opportunity to work independently while being an integral part of our remote team.

Key Responsibilities:
- Respond to customer inquiries and provide timely, accurate solutions
- Monitor online community platforms and engage with users
- Identify trends and escalate issues to the appropriate teams
- Collaborate with cross-functional teams to improve customer experience
- Maintain a high level of professionalism and empathy in all interactions

Required Qualifications:
- Proven experience in customer support or a related field
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and manage time effectively in a remote setting
- Comfortable using remote collaboration tools and platforms

Technical Requirements:
- Dedicated home office space conducive to productivity
- Reliable high-speed internet connection
- Ability to work flexible hours to accommodate team meetings across different time zones

Desired Skills:
- Experience with CRM software or community management platforms
- Multilingual proficiency is a plus
- Familiarity with social media management tools

Compensation & Benefits:
Salary Range: $45,000 - $60,000 per year, commensurate with experience
- Home office stipend or equipment provided
- Flexible working hours with consideration for different time zones
- Virtual onboarding process for seamless integration
- Remote team collaboration tools such as Slack, Zoom, and Asana
- Regular communication expectations to ensure cohesive teamwork
- Virtual team building activities to foster team spirit
- Occasional travel requirements for team meetups (when safe and necessary)

How to Apply:
To apply for the Remote Community Support Specialist position at Infosys, please submit your resume and a cover letter highlighting your relevant experience and remote work capabilities. We look forward to reviewing your application and potentially welcoming you to our remote team!