Remote Customer Experience Manager at MyFitnessPal

MyFitnessPal is a leading player in the Remote Customer Support industry, known for its commitment to helping individuals achieve their fitness and wellness goals. Embracing a remote-first work culture, MyFitnessPal offers employees the opportunity to work from anywhere in the USA, providing a flexible and inclusive environment that values work-life balance and productivity.

Position Summary:
As a Remote Customer Experience Manager at MyFitnessPal, you will be responsible for overseeing and optimizing the end-to-end customer support journey. This role involves managing a team of remote customer support representatives, ensuring high-quality service delivery, and driving customer satisfaction through efficient resolution of inquiries and concerns.

Key Responsibilities:
- Lead, mentor, and support a team of remote customer support representatives
- Develop and implement strategies to enhance the overall customer experience
- Analyze customer feedback and data to identify trends and areas for improvement
- Collaborate with cross-functional teams to address customer needs and issues promptly
- Monitor team performance metrics and KPIs to drive continuous improvement

Required Qualifications:
- Proven experience in a customer support or customer experience management role
- Strong leadership and team management skills, particularly in a remote work setting
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively in a distributed team environment
- Proficiency in remote work tools and technologies

Technical Requirements:
- Dedicated home office setup conducive to remote work
- High-speed internet connection to support video calls and virtual collaboration
- Ability to work within specified time zones for team meetings and collaboration

Desired Skills:
- Experience with remote team collaboration tools such as Slack, Zoom, or Microsoft Teams
- Strong problem-solving and decision-making abilities
- Familiarity with CRM systems and customer support software
- Proven track record of driving customer satisfaction and loyalty

Compensation & Benefits:
The annual salary range for this position is $70,000 to $90,000, commensurate with experience and qualifications. In addition to competitive compensation, MyFitnessPal offers remote-specific benefits, including a home office stipend or equipment provision, flexible working hours aligned with team needs, virtual onboarding processes, and opportunities for virtual team building activities. Occasional travel may be required for team meetups.

How to Apply:
To apply for the Remote Customer Experience Manager position at MyFitnessPal, please submit your resume and a cover letter highlighting your relevant experience and skills. We look forward to reviewing your application and exploring the opportunity to work together in a dynamic and remote-friendly environment.