Hotel Receptionist at Marks & Spencer, Cardiff, Wales

Company Overview:
Marks & Spencer, a renowned retail and hospitality brand, is synonymous with quality and customer service excellence. With a strong presence in Cardiff, Wales, Marks & Spencer is committed to providing exceptional shopping and dining experiences to its customers.

Key Responsibilities for Hotel Receptionist:
- Greet guests in a friendly and professional manner
- Check guests in and out, handling reservations and room assignments efficiently
- Answer phone calls, emails, and in-person inquiries promptly and courteously
- Provide information about hotel services, facilities, and local attractions
- Handle guest requests and complaints effectively, ensuring guest satisfaction
- Process payments and maintain accurate guest accounts
- Collaborate with other hotel staff to ensure smooth operations

Required Qualifications:
- Proven experience as a receptionist or in a customer-facing role
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Proficiency in using hotel management software and standard office applications
- A high school diploma or equivalent qualification

Desired Skills:
- Additional language proficiency is advantageous
- Knowledge of the local area and attractions
- Previous experience in the hospitality industry
- Ability to remain calm and professional in high-pressure situations

Compensation & Benefits:
The annual salary range for the Hotel Receptionist position at Marks & Spencer in Cardiff is between £18,000 to £22,000, depending on experience and qualifications. In addition to competitive pay, we offer benefits such as staff discounts, training opportunities, and a supportive work environment.

How to Apply:
To apply for the Hotel Receptionist position at Marks & Spencer in Cardiff, please visit our careers website and submit your CV and a cover letter outlining your relevant experience and why you are interested in joining our team. We look forward to receiving your application and potentially welcoming you to the Marks & Spencer family.