Customer Support Specialist at LPL Financial Holdings, Hagatna, Guam

LPL Financial Holdings has announced an opening for the role of Help Desk Analyst, listed on USAJOBS.

Job Description:
Help Desk Analysts provide technical support and assistance to internal employees or external customers. They troubleshoot hardware and software issues, offer solutions, and document support interactions to maintain a reliable IT environment.

Key Responsibilities:
Respond to help desk tickets, assist users, and escalate issues as needed to ensure timely resolution. Document and track support requests and resolutions. Provide training and guidance to end-users.

Required Skills:
Help desk support Ticket resolution IT troubleshooting Customer service skills Technical knowledge Documentation and knowledge base maintenance Communication and interpersonal skills

Benefits:
Tuition Reimbursement, Stock Options or Equity Grants, Parental Leave, Wellness Programs, Childcare Assistance