Account Account Executive - Account Management at Robinhood

Company Overview

Robinhood is on a mission to democratize finance for all. We believe that everyone should have access to the financial markets, regardless of their background or net worth. We are building a platform that is simple, intuitive, and affordable, empowering millions to take control of their financial futures. As a company, we embrace a remote-first culture, recognizing the value of diverse perspectives and the benefits of a flexible work environment. Our team is distributed across the United States, fostering collaboration through technology and a commitment to clear communication. We offer our employees the opportunity to work from anywhere in the US, allowing them to balance their professional and personal lives effectively.

Position Summary

We are seeking a highly motivated and experienced Account Executive - Account Management to join our growing team. This is a fully remote position, allowing you to work from anywhere in the United States. As an Account Executive, you will be responsible for managing and growing relationships with a portfolio of Robinhood's key accounts. You will serve as a trusted advisor, understanding their business needs and providing tailored solutions to help them achieve their goals. Your success will be measured by your ability to retain and expand existing accounts, identify new opportunities for growth, and ensure customer satisfaction.

Key Responsibilities

• Manage and nurture relationships with a portfolio of assigned accounts.
• Develop a deep understanding of each account's business goals, challenges, and needs.
• Proactively identify opportunities to expand Robinhood's services within existing accounts.
• Conduct regular business reviews with clients to assess performance and identify areas for improvement.
• Serve as the primary point of contact for all account-related inquiries and issues.
• Collaborate with internal teams, including sales, product, and support, to ensure client success.
• Develop and execute account management plans to achieve revenue targets and increase customer loyalty.
• Track and report on account performance metrics, providing insights and recommendations to management.
• Participate in virtual team meetings and training sessions to stay up-to-date on Robinhood's products and services.
• Contribute to the development of best practices for remote account management.

Required Qualifications

• Bachelor's degree in business, finance, or a related field.
• 3+ years of experience in account management, sales, or a related role.
• Proven track record of successfully managing and growing client relationships.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and effectively in a remote environment.
• Proficiency in using CRM software (e.g., Salesforce) and other sales tools.
• Must be located in the United States.
• Demonstrated ability to thrive in a fast-paced, dynamic environment.
• Experience managing accounts remotely and working with distributed teams.

Technical Requirements

To ensure a seamless remote working experience, the following technical requirements are essential:

• Dedicated home office space free from distractions.
• Reliable high-speed internet connection (minimum 25 Mbps download / 5 Mbps upload).
• Company provided laptop and peripherals (monitor, keyboard, mouse, headset).
• Ability to participate in video conferences and virtual meetings.
• Comfortable using remote collaboration tools such as Slack, Zoom, and Google Workspace.
• Must be available to work during standard business hours in the [Eastern/Pacific] time zone (Specify zone).

Desired Skills

• Experience in the financial services industry.
• Knowledge of the stock market and investment strategies.
• Familiarity with Robinhood's platform and products.
• Experience with virtual onboarding and training programs.
• Ability to adapt to changing priorities and technologies.
• Strong organizational and time-management skills.
• Proactive and self-motivated with a strong work ethic.
• Excellent problem-solving skills and the ability to think critically.
• Ability to build rapport and establish trust with clients remotely.

Compensation & Benefits

The annual salary range for this remote Account Executive - Account Management position is $90,000 - $140,000, commensurate with experience and location. In addition to base salary, Robinhood offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Stock options
• Home office stipend to help set up your remote workspace.
• Company-sponsored virtual team building activities.
• Professional development opportunities.
• Flexible work arrangements to support work-life balance.
• Occasional travel may be required (1-2 times per year) for team meetups (travel expenses covered).

How to Apply

If you are a passionate and driven individual who thrives in a remote environment, we encourage you to apply! Please submit your resume and cover letter outlining your relevant experience and why you are a good fit for this role. Our virtual hiring process includes online assessments and video interviews. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.