Customer Service Administrator at Bank of America, Billings, Montana

Company Overview:
Bank of America is a leading financial institution in the United States, providing a wide range of banking and financial services to millions of customers nationwide. With a strong commitment to innovation, customer service excellence, and community involvement, Bank of America is dedicated to helping individuals, businesses, and communities achieve their financial goals.

Key Responsibilities for Customer Service Administrator:
- Provide exceptional customer service by assisting clients with inquiries, account maintenance, and issue resolution.
- Process customer transactions accurately and efficiently while adhering to bank policies and procedures.
- Maintain customer records and ensure data integrity in the bank's systems.
- Collaborate with team members to deliver a seamless customer experience and contribute to overall branch efficiency.
- Support branch operations by handling administrative tasks such as filing, document management, and inventory control.
- Stay updated on banking products, services, and promotions to effectively educate customers and promote cross-selling opportunities.

Required Qualifications:
- High school diploma or equivalent; associate's degree in Business Administration or related field preferred.
- Proven experience in customer service or administrative support role within a financial institution is highly desirable.
- Strong communication skills with the ability to interact professionally with customers and colleagues.
- Proficiency in using computer applications and navigating software systems.
- Attention to detail and accuracy in handling financial transactions and customer information.
- Ability to work in a fast-paced environment, multitask, and prioritize workload effectively.

Desired Skills:
- Knowledge of banking products and services.
- Bilingual proficiency in Spanish and English.
- Experience with CRM software or customer service platforms.
- Strong problem-solving skills and the ability to handle challenging customer interactions with empathy and professionalism.

Compensation & Benefits:
The annual salary range for the Customer Service Administrator position at Bank of America in Billings, Montana is $30,000 to $40,000, commensurate with experience and qualifications. In addition to competitive pay, Bank of America offers a comprehensive benefits package, including health insurance, retirement plans, paid time off, employee discounts, and professional development opportunities.

How to Apply:
To apply for the Customer Service Administrator position at Bank of America in Billings, Montana, please visit our careers website and submit your updated resume along with a cover letter highlighting your relevant experience and qualifications. We look forward to reviewing your application and potentially welcoming you to our dynamic team dedicated to providing exceptional customer service and financial solutions.