Customer Service Administrator at City of New York, Charleston, West Virginia

Company Overview:
The City of New York, a renowned administrative entity, is seeking a dedicated Customer Service Administrator to join our team in Charleston, West Virginia. With a strong commitment to serving the community and ensuring operational excellence, we offer a dynamic work environment that fosters growth and development.

Key Responsibilities For Customer Service Administrator:
- Serve as the primary point of contact for customer inquiries, resolving issues promptly and efficiently.
- Manage customer accounts, ensuring accurate and up-to-date information.
- Process orders, returns, and exchanges in accordance with company policies.
- Collaborate with internal teams to address customer needs and improve service delivery.
- Maintain a high level of professionalism and customer satisfaction at all times.

Required Qualifications:
- Bachelor's degree in Business Administration or related field.
- Proven experience in customer service or administrative roles.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office suite.
- Ability to multitask and prioritize in a fast-paced environment.

Desired Skills:
- Knowledge of CRM software.
- Experience in data analysis and reporting.
- Bilingual proficiency in Spanish.
- Customer service certification is a plus.

Compensation & Benefits:
The City of New York offers a competitive annual salary range for the Customer Service Administrator position, commensurate with experience and qualifications. In addition, we provide a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and professional development opportunities.

How to Apply:
Qualified candidates are invited to submit their resume and cover letter through our online application portal on the City of New York's official website. We appreciate all applications, but only those selected for an interview will be contacted. Thank you for your interest in joining our team.