Customer Service Administrator at Mayo Clinic, Los Angeles, California

Company Overview:
Mayo Clinic, a renowned healthcare organization, is dedicated to providing expert medical care and advancing research to improve the health and well-being of individuals worldwide. With a strong emphasis on patient-centered care, Mayo Clinic is committed to excellence in medical practice, education, and innovation.

Key Responsibilities for Customer Service Administrator:
- Manage incoming calls and emails from patients, providing exceptional customer service and resolving inquiries efficiently.
- Schedule appointments, coordinate referrals, and maintain accurate patient records in compliance with HIPAA regulations.
- Collaborate with healthcare providers and support staff to ensure seamless patient experiences and efficient clinic operations.
- Process billing inquiries, insurance verifications, and assist patients with financial assistance programs when needed.
- Handle complaints and escalate complex issues to the appropriate departments for resolution, ensuring patient satisfaction and retention.

Required Qualifications:
- Bachelor's degree in healthcare administration, business, or related field.
- Proven experience in customer service roles, preferably in a healthcare setting.
- Strong communication skills and ability to interact professionally with diverse patient populations.
- Proficiency in using electronic medical records (EMR) systems and MS Office Suite.
- Understanding of medical terminology, insurance processes, and regulatory requirements.

Desired Skills:
- Certification in healthcare customer service or related field.
- Multilingual proficiency to assist non-English speaking patients.
- Experience with scheduling software and patient management systems.
- Ability to adapt to fast-paced environments and prioritize tasks effectively.
- Strong problem-solving skills and a proactive approach to customer service.

Compensation & Benefits:
The Customer Service Administrator position at Mayo Clinic in Los Angeles, California offers a competitive annual salary range of $45,000 to $55,000, commensurate with experience. In addition, employees receive a comprehensive benefits package including medical, dental, and vision insurance, retirement plans, paid time off, and opportunities for professional development and career growth.

How to Apply:
To apply for the Customer Service Administrator position at Mayo Clinic in Los Angeles, please visit our careers website and submit your resume along with a cover letter highlighting your relevant experience and qualifications. We thank all applicants for their interest in joining our team.