Customer Service Administrator at UnitedHealth Group, San Francisco, California

Company Overview:
UnitedHealth Group is a leading healthcare company dedicated to helping people live healthier lives and making the healthcare system work better for everyone. With a mission to improve the quality and efficiency of healthcare services, UnitedHealth Group offers a range of innovative solutions and services to millions of individuals nationwide.

Key Responsibilities for Customer Service Administrator:
- Provide exceptional customer service support to clients, addressing inquiries and resolving issues in a timely and professional manner.
- Maintain accurate customer records and documentation using company databases and systems.
- Collaborate with internal teams to ensure seamless communication and coordination for customer service delivery.
- Assist in processing customer orders, returns, and exchanges efficiently and accurately.
- Handle incoming calls and emails, triaging customer requests and escalating complex issues as needed.
- Identify opportunities for process improvement and contribute to enhancing overall customer service operations.

Required Qualifications:
- High school diploma or equivalent; Bachelor's degree preferred.
- Proven experience in a customer service or administrative role, preferably in a healthcare or related industry.
- Strong communication skills, both verbal and written, with the ability to interact effectively with diverse customer groups.
- Proficiency in Microsoft Office Suite and experience with CRM software.
- Excellent organizational skills and attention to detail to ensure accuracy in customer interactions and data management.
- Ability to work effectively in a fast-paced environment, multitask, and prioritize workload efficiently.

Desired Skills:
- Knowledge of healthcare industry regulations and compliance standards.
- Experience with telehealth platforms or related technologies.
- Bilingual proficiency in English and Spanish or other languages.
- Certification in customer service or related field.

Compensation & Benefits:
The annual salary range for the Customer Service Administrator position at UnitedHealth Group in San Francisco, California, is $45,000 to $55,000, commensurate with experience and qualifications. In addition to competitive pay, employees receive a comprehensive benefits package that includes healthcare coverage, retirement plans, paid time off, and professional development opportunities.

How to Apply:
To apply for the Customer Service Administrator role at UnitedHealth Group in San Francisco, please visit our careers website and submit your resume and cover letter outlining your relevant experience and qualifications. We thank all applicants for their interest in joining our team and will contact those selected for further consideration.