Customer Service Advisor at InterContinental Hotels Group, Swindon, South West England

Company Overview:
InterContinental Hotels Group is a renowned multinational hospitality company operating various luxury and upscale hotel brands worldwide. With a strong presence in Swindon, South West England, the group is committed to providing exceptional guest experiences and creating memorable stays for travellers.

Key Responsibilities for Customer Service Advisor:
- Deliver exceptional customer service to guests by responding to inquiries, resolving issues, and ensuring guest satisfaction.
- Handle check-ins and check-outs efficiently, processing payments accurately and maintaining guest records.
- Provide information about hotel facilities, services, and local attractions to enhance guest experience.
- Address guest complaints promptly and escalate complex issues to the relevant departments for resolution.
- Collaborate with other hotel staff to ensure seamless operations and uphold high service standards.

Required Qualifications:
- Proven experience in a customer service role within the hospitality industry.
- Strong communication skills and ability to interact effectively with diverse clientele.
- Proficiency in using hotel management software and basic computer applications.
- Excellent organisational skills and attention to detail to manage guest requests efficiently.
- Ability to work flexible hours, including weekends and holidays, to meet operational requirements.

Desired Skills:
- Multilingual proficiency to communicate with international guests.
- Knowledge of Swindon and surrounding areas to provide recommendations to guests.
- Previous experience in a similar role within a luxury hotel environment.
- Certification in hospitality or customer service training programmes.

Compensation & Benefits:
The annual salary range for the Customer Service Advisor position at InterContinental Hotels Group in Swindon, South West England, is between £18,000 to £22,000, depending on experience and qualifications. In addition to competitive pay, the company offers benefits such as staff discounts, training opportunities, and career development prospects within the group.

How to Apply:
Interested candidates who meet the requirements are invited to submit their CV and a cover letter highlighting their relevant experience and skills to the InterContinental Hotels Group recruitment team. Shortlisted candidates will be contacted for further assessment and interviews. Thank you for considering a career with us.