Customer Service Manager at Adani Ports and Special Economic Zone, Buenos Aires, Argentina

Adani Ports and Special Economic Zone has announced an opening for the role of Customer Support Manager, listed on Indeed.

Job Description:
Customer Support Managers oversee a team of customer support representatives. They set performance goals, resolve complex customer issues, and develop strategies to improve customer satisfaction and the efficiency of support operations.

Key Responsibilities:
Oversee the customer support team, including hiring, training, and performance management. Set and monitor customer service KPIs and targets. Handle escalated customer issues and resolutions.

Required Skills:
Customer support Team leadership Customer satisfaction Issue resolution Performance metrics Training and development

Benefits:
Childcare Assistance, Paid Time Off (PTO), Relocation Assistance, Flexible Work Arrangements, Professional Development