Customer Service Manager at Alibaba Group, Thimphu, Bhutan

Alibaba Group has announced an opening for the role of Service Quality Assurance Manager, listed on The Muse.

Job Description:
Service Quality Assurance Managers monitor and evaluate service quality in an organization. They develop quality standards, conduct audits, analyze customer feedback, and implement improvements to ensure consistent high-quality service delivery.

Key Responsibilities:
Ensure service quality and consistency by defining and implementing QA standards and processes. Conduct regular quality audits and provide feedback to the team. Identify areas for improvement and training.

Required Skills:
Quality assurance Quality control Process improvement Audit procedures Compliance standards Root cause analysis

Benefits:
Childcare Assistance, Paid Time Off (PTO), Relocation Assistance, Flexible Work Arrangements, Professional Development