Customer Service Manager at WESCO International, Port Vila, Vanuatu

WESCO International has announced an opening for the role of Customer Support Manager, listed on Stack Overflow Jobs.

Job Description:
Customer Support Managers oversee a team of customer support representatives. They set performance goals, resolve complex customer issues, and develop strategies to improve customer satisfaction and the efficiency of support operations.

Key Responsibilities:
Oversee the customer support team, including hiring, training, and performance management. Set and monitor customer service KPIs and targets. Handle escalated customer issues and resolutions.

Required Skills:
Customer support Team leadership Customer satisfaction Issue resolution Performance metrics Training and development

Benefits:
Transportation Benefits, Professional Development, Bonuses and Incentive Programs, Profit-Sharing, Employee Discounts