Customer Service Manager at WestRock, Nuku?alofa, Tonga
Job Description
WestRock has announced an opening for the role of Customer Experience Strategist, listed on FlexJobs.
Job Description:
Customer Experience Strategists develop and execute strategies to enhance the overall customer experience. They analyze customer feedback, identify pain points, and work across departments to improve products, services, and customer interactions.
Key Responsibilities:
Develop and execute customer experience strategies to improve satisfaction and loyalty. Gather and analyze customer feedback. Collaborate with cross-functional teams to enhance the customer journey.
Required Skills:
Customer experience strategy Customer journey mapping Feedback analysis User research Metrics and KPIs Communication skills
Benefits:
Health Insurance, Retirement Plans, Paid Time Off (PTO), Flexible Work Arrangements, Employee Assistance Programs (EAP)
Required Skills
- Customer experience strategy Customer journey mapping Feedback analysis User research Metrics and KPIs Communication skills
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