Customer Service Representative at ICICI Bank, Maputo, Mozambique
Job Description
ICICI Bank has announced an opening for the role of Call Center Agent, listed on Monster.
Job Description:
A Call Center Agent handles incoming and outgoing customer calls, providing assistance, resolving issues, and ensuring a positive customer experience over the phone.
Key Responsibilities:
Handle incoming phone calls and provide information or assistance. Follow call scripts and procedures. Document and report call details.
Required Skills:
Customer service Call center operations Problem-solving skills
Benefits:
Legal Assistance, Bonuses and Incentive Programs, Wellness Programs, Employee Discounts, Retirement Plans
Required Skills
- Customer service Call center operations Problem-solving skills
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