Customer Success Manager at Escorts Limited, Berlin, Germany

Escorts Limited has announced an opening for the role of Customer Support Specialist, listed on Idealist.

Job Description:
A Customer Support Specialist assists customers with inquiries or issues related to a companys products or services. They provide solutions and maintain customer satisfaction.

Key Responsibilities:
Provide responsive and effective customer support, addressing inquiries and resolving issues. Escalate and track customer cases as needed. Document customer interactions and feedback.

Required Skills:
Customer service Problem-solving Communication skills Ticketing system usage Product knowledge

Benefits:
Life and Disability Insurance, Stock Options or Equity Grants, Employee Recognition Programs, Health Insurance, Social and Recreational Activities