Customer Support Specialist at Fannie Mae, Belmopan, Belize

Fannie Mae has announced an opening for the role of Technical Support Specialist, listed on The Muse.

Job Description:
Technical Support Specialists assist customers or end-users with technical issues related to products or services. They provide troubleshooting, resolve problems, and offer technical guidance through various communication channels, ensuring customer satisfaction.

Key Responsibilities:
Provide technical assistance to customers, troubleshoot issues, and resolve inquiries through various communication channels. Maintain accurate records of customer interactions and solutions. Collaborate with other support teams for complex issues.

Required Skills:
Technical troubleshooting Customer support tools (e.g., Zendesk, Freshdesk) Communication skills Problem-solving and critical thinking Ticket management Knowledge base creation

Benefits:
Health Insurance, Retirement Plans, Flexible Work Arrangements, Employee Assistance Programs (EAP), Bonuses and Incentive Programs