Customer Support Specialist at IBM (International Business Machines Corporation), Bandar Seri Begawan, Brunei
Job Description
IBM (International Business Machines Corporation) has announced an opening for the role of Help Desk Analyst, listed on USAJOBS.
Job Description:
Help Desk Analysts provide technical support and assistance to internal employees or external customers. They troubleshoot hardware and software issues, offer solutions, and document support interactions to maintain a reliable IT environment.
Key Responsibilities:
Respond to help desk tickets, assist users, and escalate issues as needed to ensure timely resolution. Document and track support requests and resolutions. Provide training and guidance to end-users.
Required Skills:
Help desk support Ticket resolution IT troubleshooting Customer service skills Technical knowledge Documentation and knowledge base maintenance Communication and interpersonal skills
Benefits:
Employee Assistance Programs (EAP), Tuition Reimbursement, Profit-Sharing, Transportation Benefits, Parental Leave
Required Skills
- Help desk support Ticket resolution IT troubleshooting Customer service skills Technical knowledge Documentation and knowledge base maintenance Communication and interpersonal skills
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