Customer Support Specialist at W.R. Berkley, Kigali, Rwanda
Job Description
W.R. Berkley has announced an opening for the role of Help Desk Analyst, listed on Idealist.
Job Description:
Help Desk Analysts provide technical support and assistance to internal employees or external customers. They troubleshoot hardware and software issues, offer solutions, and document support interactions to maintain a reliable IT environment.
Key Responsibilities:
Respond to help desk tickets, assist users, and escalate issues as needed to ensure timely resolution. Document and track support requests and resolutions. Provide training and guidance to end-users.
Required Skills:
Help desk support Ticket resolution IT troubleshooting Customer service skills Technical knowledge Documentation and knowledge base maintenance Communication and interpersonal skills
Benefits:
Legal Assistance, Bonuses and Incentive Programs, Wellness Programs, Employee Discounts, Retirement Plans
Required Skills
- Help desk support Ticket resolution IT troubleshooting Customer service skills Technical knowledge Documentation and knowledge base maintenance Communication and interpersonal skills
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