IT Support Analyst at ARM Holdings, Stoke-on-Trent, West Midlands

ARM Holdings is a leading technology and IT company located in Stoke-on-Trent, West Midlands, United Kingdom. With a strong presence in the semiconductor industry, ARM Holdings is renowned for its innovative solutions that power a wide range of electronic devices worldwide.

Key Responsibilities For IT Support Analyst:
- Provide technical support to internal users, resolving hardware and software issues promptly and efficiently.
- Install, configure, and maintain IT systems and applications to ensure optimal performance.
- Troubleshoot network connectivity problems and implement solutions to enhance overall system reliability.
- Collaborate with IT teams to identify and address security vulnerabilities, ensuring data protection and compliance with industry standards.
- Assist in the implementation of IT projects, including system upgrades and software installations.
- Create and maintain technical documentation to facilitate knowledge sharing and training for end-users.

Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience in IT support roles, with a strong understanding of hardware, software, and network systems.
- Proficiency in operating systems such as Windows, Linux, and MacOS.
- Excellent problem-solving skills and the ability to prioritise tasks effectively in a fast-paced environment.
- Strong communication skills with the ability to interact with stakeholders at all levels.

Desired Skills:
- Certifications in ITIL, CompTIA, or Microsoft technologies would be advantageous.
- Experience with cloud computing platforms such as AWS or Azure.
- Knowledge of cybersecurity best practices and data protection regulations.
- Familiarity with IT service management tools for incident tracking and resolution.

Compensation & Benefits:
- The annual salary range for the IT Support Analyst position at ARM Holdings is £25,000 to £35,000, depending on experience and qualifications.
- Additional benefits include a competitive pension scheme, private healthcare, and opportunities for professional development and career growth within the company.

How to Apply:
To apply for the IT Support Analyst role at ARM Holdings, please visit our careers portal on the company website and submit your CV along with a cover letter outlining your relevant experience and qualifications. We look forward to receiving your application and potentially welcoming you to our dynamic team at ARM Holdings.