Patient Access Representative at Mount Sinai Health System, Charleston, West Virginia

Company Overview:
Mount Sinai Health System is a renowned healthcare organization dedicated to providing exceptional patient care, conducting innovative research, and educating the next generation of healthcare professionals. With a strong presence in Charleston, West Virginia, Mount Sinai Health System is committed to improving the health and well-being of the community through advanced medical treatments and compassionate service.

Key Responsibilities for Patient Access Representative:
- Greet patients and visitors in a professional and courteous manner
- Register patients by verifying demographic information and insurance coverage
- Schedule appointments and procedures efficiently, ensuring optimal patient flow
- Collect co-payments and outstanding balances according to established policies
- Assist patients with completing necessary forms and documents
- Coordinate with clinical staff to ensure timely and accurate patient information
- Respond to patient inquiries and resolve issues or escalate as needed
- Maintain patient confidentiality and adhere to HIPAA regulations at all times

Required Qualifications:
- High school diploma or equivalent
- Prior experience in a healthcare setting or customer service role
- Proficiency in using electronic health records (EHR) systems
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Knowledge of medical terminology and insurance verification processes
- Excellent attention to detail and accuracy in data entry

Desired Skills:
- Associate's degree in healthcare administration or related field
- Certification as a Certified Healthcare Access Associate (CHAA)
- Bilingual proficiency in Spanish or other languages
- Experience with Epic or other healthcare-specific software
- Demonstrated ability to handle difficult situations with empathy and professionalism

Compensation & Benefits:
The annual salary range for the Patient Access Representative position at Mount Sinai Health System in Charleston, West Virginia is competitive and commensurate with experience. In addition to competitive pay, employees may be eligible for a comprehensive benefits package including health insurance, retirement plans, paid time off, and professional development opportunities.

How to Apply:
To apply for the Patient Access Representative position at Mount Sinai Health System in Charleston, West Virginia, please visit our careers page on the company website and submit your resume and a cover letter outlining your qualifications and interest in the role. We look forward to reviewing your application and potentially welcoming you to our dedicated team of healthcare professionals.