Patient Experience Manager at Aetna (CVS Health), Las Vegas, Nevada

Company Overview:
Aetna (CVS Health) is a leading healthcare company in the United States, dedicated to improving the quality and accessibility of healthcare services. With a focus on innovation and customer-centric solutions, Aetna (CVS Health) aims to provide integrated care to enhance the overall well-being of individuals and communities.

Key Responsibilities For Patient Experience Manager:
- Develop and implement strategies to enhance patient satisfaction and overall experience within healthcare facilities
- Collaborate with cross-functional teams to identify areas for improvement in patient care processes
- Analyze patient feedback and data to drive continuous improvement initiatives
- Train and educate staff on best practices for patient engagement and communication
- Monitor and ensure compliance with patient experience standards and regulations
- Lead initiatives to promote a culture of empathy, respect, and patient-centered care

Required Qualifications:
- Bachelor's degree in Healthcare Administration, Business Management, or related field
- Minimum of 3 years of experience in a healthcare setting, with a focus on patient experience or customer service
- Strong understanding of healthcare regulations and compliance requirements
- Excellent communication, interpersonal, and leadership skills
- Proven track record of implementing successful patient experience improvement initiatives

Desired Skills:
- Master's degree in Healthcare Administration or related field
- Certification in Patient Experience or Customer Experience Management
- Experience with data analysis and interpretation for performance improvement
- Knowledge of Lean Six Sigma or other process improvement methodologies
- Ability to adapt to a fast-paced and dynamic healthcare environment

Compensation & Benefits:
- The annual salary range for the Patient Experience Manager position at Aetna (CVS Health) in Las Vegas, Nevada is $70,000 - $90,000, commensurate with experience and qualifications.
- Comprehensive health, dental, and vision insurance plans
- Retirement savings options, including 401(k) with company match
- Paid time off, including vacation, sick leave, and holidays
- Professional development opportunities and tuition reimbursement programs

How to Apply:
To apply for the Patient Experience Manager position at Aetna (CVS Health) in Las Vegas, Nevada, please visit our company careers page and submit your resume and cover letter detailing your relevant experience and qualifications. We look forward to reviewing your application and potentially welcoming you to our dedicated team focused on transforming healthcare experiences for our patients.