Patient Experience Manager at National Institutes of Health (NIH), Minneapolis, Minnesota

Company Overview:
National Institutes of Health (NIH) is a renowned institution dedicated to biomedical research and healthcare advancements. As a leader in the healthcare administration industry, NIH in Minneapolis, Minnesota, focuses on innovative solutions to improve patient outcomes and experiences.

Key Responsibilities For Patient Experience Manager:
- Develop and implement strategies to enhance patient satisfaction and engagement.
- Oversee patient feedback mechanisms and analyze data to drive continuous improvement.
- Collaborate with healthcare teams to ensure consistent delivery of high-quality patient-centered care.
- Train staff on best practices for patient communication and service excellence.
- Lead initiatives to address patient concerns and resolve issues promptly and effectively.

Required Qualifications:
- Bachelor's degree in Healthcare Administration, Business, or related field.
- Minimum of 5 years of experience in a healthcare setting, with at least 2 years in a patient experience role.
- Proficiency in data analysis and strong problem-solving skills.
- Excellent communication, interpersonal, and leadership abilities.
- Knowledge of regulatory requirements related to patient experience in healthcare.

Desired Skills:
- Master's degree in Healthcare Administration or related field.
- Certification in Patient Experience or Customer Service Excellence.
- Experience with patient experience software and survey tools.
- Ability to develop and deliver training programs effectively.
- Strong project management skills and the ability to drive change initiatives.

Compensation & Benefits:
The Patient Experience Manager position at NIH in Minneapolis, Minnesota, offers a competitive annual salary range of $70,000 to $90,000, commensurate with experience and qualifications. In addition to the salary, benefits include healthcare coverage, retirement plans, paid time off, professional development opportunities, and a supportive work environment that values work-life balance.

How to Apply:
To apply for the Patient Experience Manager position at NIH in Minneapolis, Minnesota, please submit your resume and a cover letter highlighting your relevant experience and qualifications to our HR department. We look forward to reviewing your application and potentially welcoming you to our team dedicated to transforming patient experiences in healthcare.