Remote Account Manager at Udemy

Company Overview:
Udemy is a leading online learning platform empowering individuals around the world to learn and grow professionally. With a strong commitment to remote work, Udemy fosters a culture of flexibility, collaboration, and innovation. As a fully remote company, Udemy values diversity and inclusivity, offering employees the opportunity to work from anywhere in the USA.

Position Summary:
Udemy is seeking a talented Remote Account Manager to join our dynamic Remote Sales team. As an Account Manager, you will be responsible for nurturing relationships with our clients, driving sales growth, and providing exceptional customer service. This remote role offers the flexibility to work from the comfort of your home while contributing to Udemy's success in the online learning industry.

Key Responsibilities:
- Manage a portfolio of accounts and serve as the main point of contact for clients
- Develop and implement strategic account plans to drive revenue growth
- Identify upsell and cross-sell opportunities to maximize client engagement
- Collaborate with internal teams to ensure client satisfaction and retention
- Provide timely responses to client inquiries and address any issues proactively

Required Qualifications:
- Proven experience in account management or sales, preferably in a remote setting
- Excellent communication and interpersonal skills to build strong client relationships
- Strong organizational skills and attention to detail to manage multiple accounts effectively
- Ability to work independently and meet sales targets in a remote environment
- Proficiency in using remote collaboration tools for communication and project management

Technical Requirements:
- Dedicated home office setup with high-speed internet access
- Ability to work flexible hours to accommodate different time zones
- Proficiency in using video conferencing tools for virtual meetings
- Familiarity with project management software for tracking account activities

Desired Skills:
- Experience in the e-learning industry or B2B sales
- Knowledge of CRM systems for managing client interactions
- Ability to adapt to a fast-paced and dynamic remote work environment
- Strong problem-solving skills and a proactive attitude towards client needs

Compensation & Benefits:
- Competitive annual salary range of $60,000 - $80,000, commensurate with experience
- Home office stipend or equipment provided for a comfortable remote work setup
- Flexible working hours with consideration for different time zones
- Virtual onboarding process for seamless integration into the remote team
- Access to remote team collaboration tools for effective communication
- Virtual team building activities to foster a sense of community and connection
- Occasional travel requirements for team meetups or conferences

How to Apply:
To apply for the Remote Account Manager position at Udemy, please submit your resume and a cover letter highlighting your relevant experience and remote work capabilities. We look forward to reviewing your application and welcoming you to our remote team at Udemy.