Remote Business Intelligence Analyst at Help Scout

Company Overview:
Help Scout is a leading player in the Remote Data & Analytics industry, dedicated to revolutionizing customer service experiences. Our remote-first culture values autonomy, flexibility, and collaboration, empowering employees to excel from any corner of the USA. With a focus on work-life balance and inclusivity, Help Scout fosters a supportive environment for remote professionals to thrive.

Position Summary:
As a Remote Business Intelligence Analyst at Help Scout, you will play a pivotal role in driving data-driven decisions to enhance customer service strategies. Leveraging your analytical skills and business acumen, you will extract insights from complex datasets to inform key stakeholders and contribute to the company's growth trajectory.

Key Responsibilities:
- Develop and maintain dashboards and reports to monitor KPIs and provide actionable insights
- Conduct data analysis to identify trends, patterns, and opportunities for process optimization
- Collaborate with cross-functional teams to translate business requirements into analytical solutions
- Design data visualizations that effectively communicate findings to non-technical stakeholders
- Continuously improve data quality and integrity through data cleansing and validation processes

Required Qualifications:
- Bachelor's degree in Business, Data Analytics, or related field
- Proven experience as a Business Intelligence Analyst or similar role
- Strong proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Power BI)
- Excellent analytical and problem-solving skills with a keen attention to detail
- Ability to work independently in a remote environment with minimal supervision
- Effective communication skills to liaise with remote team members and stakeholders

Technical Requirements:
- Dedicated home office with high-speed internet access
- Proficient in remote collaboration tools such as Slack, Zoom, and Google Workspace
- Comfortable working within EST/CST/PST time zones
- Reliable computer with up-to-date software for seamless virtual collaboration

Desired Skills:
- Experience with predictive analytics and machine learning concepts
- Familiarity with ETL processes and data warehousing
- Knowledge of customer service metrics and industry trends
- Strong project management skills to handle multiple tasks simultaneously

Compensation & Benefits:
Annual salary range: $70,000 - $90,000, commensurate with experience
- Home office stipend or equipment provided
- Flexible working hours to accommodate personal schedules
- Virtual onboarding process for seamless integration into the team
- Remote team collaboration tools include Slack, Zoom, and Asana
- Regular virtual team building activities to foster camaraderie
- Occasional travel requirements for team meetups (post-pandemic)

How to Apply:
To apply for the Remote Business Intelligence Analyst position at Help Scout, please submit your resume and a cover letter highlighting your relevant experience and remote work capabilities. We look forward to welcoming a talented professional who shares our passion for data-driven decision-making and remote collaboration.