Remote Client Services Manager at Byju's

Company Overview:
Byju's is a leading remote customer support company known for its innovative approach to education technology. With a strong commitment to remote work culture, Byju's values flexibility, collaboration, and work-life balance. As a fully remote company, Byju's embraces the benefits of remote work to empower employees to excel in their roles from anywhere in the USA.

Position Summary:
Byju's is seeking a Remote Client Services Manager to oversee and enhance customer support operations in a remote setting. This role involves leading a team of client service representatives, ensuring exceptional customer experiences, and implementing strategies to optimize client satisfaction and retention.

Key Responsibilities:
- Manage a team of remote client service representatives to deliver high-quality support to customers.
- Develop and implement customer service policies and procedures to enhance overall client satisfaction.
- Monitor key performance indicators and metrics to assess team performance and identify areas for improvement.
- Collaborate with cross-functional teams to address customer issues and improve service delivery.
- Conduct regular training sessions for team members to enhance their skills and knowledge in customer support.

Required Qualifications:
- 3+ years of experience in a client services or customer support management role.
- Proven track record of successfully managing remote teams and driving results.
- Excellent communication and interpersonal skills to effectively interact with customers and team members in a remote environment.
- Strong problem-solving abilities to address complex customer issues and drive resolution.
- Ability to work independently and collaboratively in a distributed team setting.

Technical Requirements:
- Home office setup with a reliable internet connection and a quiet workspace conducive to virtual meetings.
- Minimum internet speed of 25 Mbps for seamless video conferencing and remote collaboration.
- Flexible working hours to accommodate team members across different time zones.
- Proficiency in using remote team collaboration tools such as Slack, Zoom, and Google Workspace.

Desired Skills:
- Experience with CRM software to manage customer interactions and track support tickets.
- Knowledge of remote work best practices and tools for virtual team communication and collaboration.
- Strong organizational skills to prioritize tasks and meet deadlines in a remote work environment.

Compensation & Benefits:
- Competitive annual salary range of $60,000 - $80,000 commensurate with experience.
- Home office stipend or equipment provided to support a productive remote work setup.
- Flexible working hours to accommodate personal and professional commitments.
- Virtual onboarding process to seamlessly integrate new employees into the remote team.
- Virtual team building activities and regular communication channels to foster remote team collaboration.

How to Apply:
To apply for the Remote Client Services Manager position at Byju's, please submit your resume and a cover letter highlighting your relevant experience and remote work capabilities. We look forward to reviewing your application and potentially welcoming you to our remote team at Byju's.