Remote Client Services Manager at Infosys

Company Overview:
Infosys is a leading company in the Remote Customer Support industry, known for its commitment to innovation and excellence in customer service. At Infosys, we have a strong remote work culture that allows employees to work from anywhere in the USA, providing flexibility and work-life balance.

Position Summary:
As a Remote Client Services Manager at Infosys, you will be responsible for managing client relationships and ensuring exceptional customer support experiences. This fully remote role offers the opportunity to collaborate with a distributed team and make a significant impact in a dynamic and fast-paced environment.

Key Responsibilities:
- Develop and maintain strong client relationships through effective communication and problem-solving
- Oversee client onboarding processes and ensure smooth implementation of services
- Manage client inquiries and escalations, providing timely and accurate resolutions
- Collaborate with cross-functional teams to deliver high-quality support and solutions
- Analyze customer feedback and data to identify areas for improvement and implement strategies for customer satisfaction

Required Qualifications:
- Proven experience in client services or customer support roles
- Strong communication and interpersonal skills for remote interactions
- Ability to work independently and efficiently in a remote setting
- Excellent organizational and time management abilities
- Bachelor's degree in Business Administration or related field

Technical Requirements:
- Dedicated home office space with a quiet environment conducive to remote work
- High-speed internet connection for video conferencing and virtual collaboration
- Availability to work within specific time zones for team meetings and client interactions

Desired Skills:
- Experience with remote team collaboration tools such as Slack, Zoom, and Trello
- Proficiency in CRM software for client management
- Strong problem-solving skills and ability to adapt to changing priorities
- Prior experience in the tech industry or SaaS products

Compensation & Benefits:
The annual salary range for the Remote Client Services Manager position at Infosys is $60,000 - $80,000, commensurate with experience. In addition to competitive pay, we offer remote-specific benefits such as a home office stipend or equipment provision, flexible working hours to accommodate different time zones, virtual onboarding processes, and virtual team building activities.

How to Apply:
To apply for the Remote Client Services Manager position at Infosys, please submit your resume and cover letter outlining your relevant experience and qualifications. We look forward to reviewing your application and potentially welcoming you to our remote team dedicated to delivering exceptional customer support.