Remote Client Services Manager at Khan Academy

Company Overview:
Khan Academy is a renowned educational organization dedicated to providing free, world-class education for anyone, anywhere. With a strong commitment to remote work culture, we have built a distributed team of passionate professionals who collaborate seamlessly from various locations across the USA.

Position Summary:
As a Remote Client Services Manager at Khan Academy, you will play a pivotal role in ensuring exceptional customer support experiences for our diverse user base. This fully remote position offers the flexibility to work from anywhere in the USA, providing you with the autonomy to excel in a dynamic and supportive virtual environment.

Key Responsibilities:
- Manage a team of remote client services representatives to deliver top-notch support to Khan Academy users.
- Develop and implement strategies to enhance customer satisfaction and retention rates.
- Analyze data and metrics to drive continuous improvement in service quality.
- Collaborate with cross-functional teams to address customer inquiries and resolve issues promptly.
- Lead initiatives to optimize processes and workflows for efficient client services operations.

Required Qualifications:
- Proven experience in a client services management role within a remote work setting.
- Strong communication and interpersonal skills to effectively engage with customers and team members virtually.
- Exceptional problem-solving abilities and a customer-centric mindset.
- Proficiency in remote collaboration tools and platforms for team communication and project management.
- Ability to thrive in a fast-paced, remote work environment with minimal supervision.

Technical Requirements:
- Dedicated home office setup with high-speed internet connectivity.
- Proficient in utilizing virtual meeting platforms and project management tools.
- Availability to work within specified time zones for team meetings and collaborations.

Desired Skills:
- Experience with customer relationship management (CRM) software.
- Knowledge of educational technology or e-learning platforms.
- Multilingual proficiency to support a diverse user base effectively.

Compensation & Benefits:
We offer a competitive annual salary range of $70,000 - $90,000 for the Remote Client Services Manager position at Khan Academy. In addition to market-rate compensation, remote-specific benefits include a home office stipend or equipment provision, flexible working hours aligned with team schedules, virtual onboarding processes, and virtual team building activities. Occasional travel may be required for team meetups, with expenses covered by the company.

How to Apply:
To apply for the Remote Client Services Manager role at Khan Academy, please submit your resume and a cover letter outlining your relevant experience and remote work capabilities. We look forward to reviewing your application and welcoming you to our remote-first team dedicated to transforming education worldwide.