Remote Client Services Manager at LinkedIn Learning

Company Overview:
LinkedIn Learning is a leading remote customer support company dedicated to empowering individuals and organizations through online learning solutions. Our remote-first culture fosters collaboration and innovation, allowing employees to thrive while working from anywhere in the USA. We prioritize work-life balance and offer a range of remote work benefits to support our team members.

Position Summary:
As a Remote Client Services Manager at LinkedIn Learning, you will be responsible for leading a team of client services representatives to deliver exceptional support to our customers. This fully remote role requires strong leadership skills, customer-centric mindset, and the ability to drive operational excellence in a distributed team environment.

Key Responsibilities:
- Manage and mentor a team of client services representatives to ensure high-quality customer support
- Develop and implement strategies to improve customer satisfaction and retention rates
- Collaborate with cross-functional teams to address customer issues and drive product improvements
- Analyze customer data and feedback to identify trends and opportunities for service enhancement
- Oversee the implementation of new client services initiatives and processes

Required Qualifications:
- Proven experience in a client services management role, preferably in a remote setting
- Strong leadership skills with the ability to motivate and inspire remote teams
- Excellent communication and interpersonal skills to engage with customers and internal stakeholders effectively
- Ability to thrive in a fast-paced, remote work environment and adapt to changing priorities
- Proficient in using remote collaboration tools for team communication and project management

Technical Requirements:
- Dedicated home office setup with high-speed internet connection
- Proficiency in using video conferencing and project management tools
- Flexible working hours with availability to collaborate across different time zones

Desired Skills:
- Experience in implementing remote team building activities and fostering a positive team culture
- Familiarity with customer relationship management (CRM) software
- Ability to analyze data and generate actionable insights for process improvements

Compensation & Benefits:
LinkedIn Learning offers a competitive annual salary range of $70,000 to $90,000 for the Remote Client Services Manager position. In addition, we provide a home office stipend or equipment, flexible working hours with consideration for time zone differences, virtual onboarding, remote team collaboration tools, and virtual team building activities. Occasional travel may be required for team meetups.

How to Apply:
To apply for the Remote Client Services Manager position at LinkedIn Learning, please submit your resume and cover letter detailing your relevant experience and remote work capabilities. We look forward to reviewing your application and potentially welcoming you to our remote team dedicated to delivering exceptional customer support.