Remote Community Support Specialist at Coursera

Company Overview:
Coursera is a leading online learning platform that offers a wide range of courses from top universities and organizations to learners worldwide. At Coursera, we embrace a remote-first culture, allowing our employees to work from anywhere in the USA. We believe in fostering a collaborative and inclusive environment where remote team members can thrive and contribute to our mission of providing quality education accessible to all.

Position Summary:
As a Remote Community Support Specialist at Coursera, you will play a crucial role in ensuring our learners receive exceptional customer support. You will be responsible for addressing inquiries, resolving issues, and providing guidance to our diverse community of learners. This fully remote position offers a unique opportunity to engage with a global audience and make a positive impact on the online learning experience.

Key Responsibilities:
- Respond to learner inquiries through various channels, such as email, chat, and social media
- Provide timely and accurate solutions to technical and non-technical issues
- Collaborate with cross-functional teams to escalate and resolve complex problems
- Contribute to the improvement of support processes and resources
- Proactively engage with the community to gather feedback and insights

Required Qualifications:
- 2+ years of experience in customer support or a related field
- Excellent communication skills and a customer-centric approach
- Ability to work independently and efficiently in a remote environment
- Strong problem-solving skills and attention to detail
- Proficiency in using support tools and software

Technical Requirements:
- Dedicated home office space conducive to remote work
- Reliable high-speed internet connection
- Availability to work flexible hours based on business needs (Pacific Time Zone preferred)

Desired Skills:
- Experience working in a remote or distributed team environment
- Familiarity with learning management systems or online education platforms
- Multilingual proficiency is a plus

Compensation & Benefits:
The annual salary range for the Remote Community Support Specialist position at Coursera is $45,000 - $55,000, commensurate with experience. In addition to competitive compensation, we offer remote-specific benefits, including a home office stipend or equipment provided, flexible working hours, virtual onboarding, and virtual team building activities. We also provide opportunities for professional development and growth within the company.

How to Apply:
To apply for the Remote Community Support Specialist role at Coursera, please submit your resume and a cover letter highlighting your relevant experience and interest in remote customer support. We look forward to reviewing your application and potentially welcoming you to our remote team at Coursera.