Remote Community Support Specialist at Pluralsight

Company Overview:
Pluralsight is a leading provider of online technology courses, empowering individuals and businesses to keep up with the ever-evolving digital landscape. At Pluralsight, we embrace a remote-first culture, allowing our employees to work from anywhere in the USA. We prioritize flexibility, collaboration, and personal development in our distributed team environment.

Position Summary:
As a Remote Community Support Specialist at Pluralsight, you will be a vital part of our Customer Support team, providing exceptional service to our diverse community of learners. This fully remote role requires a passion for helping others, strong communication skills, and a proactive approach to problem-solving.

Key Responsibilities:
- Respond promptly to customer inquiries via email, chat, and social media platforms
- Resolve customer issues efficiently and escalate complex cases to the appropriate team
- Engage with the community to gather feedback and identify opportunities for improvement
- Collaborate with cross-functional teams to ensure a seamless customer experience
- Contribute to knowledge base articles and help create self-service resources for customers

Required Qualifications:
- Proven experience in a customer support role, preferably in a remote setting
- Excellent written and verbal communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong empathy and patience when dealing with customer inquiries
- Proficiency in using customer support software and tools
- Reliable high-speed internet connection and a dedicated home office setup

Technical Requirements:
- Minimum internet speed of 25 Mbps for both download and upload
- Proficient in using remote collaboration tools such as Slack, Zoom, and Google Workspace
- Comfortable working in a distributed team across different time zones
- Availability for occasional team meetings during standard business hours

Desired Skills:
- Experience with online community management or social media engagement
- Familiarity with learning management systems or online education platforms
- Ability to analyze data and identify trends to improve customer support processes
- Strong problem-solving skills and a proactive attitude towards continuous improvement

Compensation & Benefits:
Salary Range: $45,000 - $60,000 per year, commensurate with experience
- Comprehensive health benefits package
- Home office stipend or equipment provided
- Flexible working hours with consideration for different time zones
- Virtual onboarding process and ongoing professional development opportunities
- Virtual team building activities and communication tools to foster remote collaboration

How to Apply:
To apply for the Remote Community Support Specialist position at Pluralsight, please submit your resume and a cover letter highlighting your relevant experience and why you are interested in joining our remote team. We look forward to hearing from you and exploring the opportunity to work together in a dynamic and supportive remote work environment.