Remote Customer Success Manager at Fitbit

Fitbit is a renowned company in the remote sales industry, known for its cutting-edge fitness technology and commitment to employee well-being. As a fully remote organization, Fitbit embraces a culture that values work-life balance, flexibility, and inclusivity. Employees have the opportunity to work from anywhere in the USA, enjoying the benefits of a remote-first environment.

Position Summary:
Fitbit is seeking a talented Remote Customer Success Manager to join our dynamic team. In this remote role, you will be responsible for building strong relationships with our clients, ensuring their success, and driving customer satisfaction. The ideal candidate will have a passion for customer service, excellent communication skills, and a proactive approach to problem-solving.

Key Responsibilities:
- Manage a portfolio of client accounts, serving as the main point of contact for all customer inquiries and issues.
- Proactively engage with customers to understand their needs, provide product support, and drive product adoption.
- Collaborate with internal teams to address customer concerns, escalate technical issues, and advocate for customer needs.
- Monitor customer health metrics, track performance indicators, and identify opportunities for account growth and retention.
- Conduct regular check-ins, gather feedback, and conduct customer satisfaction surveys to ensure high levels of client satisfaction.

Required Qualifications:
- 3+ years of experience in customer success, account management, or a related field.
- Proven track record of building and maintaining strong client relationships in a remote work setting.
- Excellent communication skills, both written and verbal, with the ability to empathize and problem-solve effectively.
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
- Proficiency in remote collaboration tools such as Slack, Zoom, and CRM software.

Technical Requirements:
- Dedicated home office setup with high-speed internet access.
- Ability to work flexible hours to accommodate different time zones.
- Proficient in using video conferencing tools for virtual meetings and presentations.

Desired Skills:
- Experience working in a SaaS or technology company.
- Knowledge of fitness industry trends and products.
- Familiarity with customer success metrics and KPIs.
- Ability to thrive in a fast-paced, remote work environment.

Compensation & Benefits:
Fitbit offers a competitive annual salary range of $60,000 - $80,000, commensurate with experience. In addition, we provide a home office stipend or equipment, flexible working hours to accommodate various time zones, virtual onboarding, remote team collaboration tools, virtual team building activities, and occasional travel requirements for team meetups.

How to Apply:
To apply for the Remote Customer Success Manager position at Fitbit, please submit your resume and a cover letter highlighting your relevant experience and why you are interested in joining our remote team. We look forward to reviewing your application and potentially welcoming you to our Fitbit family.