Remote Help Desk Support at Wipro

Company Overview:
Wipro is a renowned global leader in IT, consulting, and business process services. At Wipro, we embrace a remote-first culture that allows our employees to work efficiently from anywhere in the USA. We believe in empowering our team members to thrive in a flexible and collaborative remote work environment.

Position Summary:
As a Remote Help Desk Support at Wipro, you will play a crucial role in providing exceptional customer support services to our clients. Your primary responsibility will be to troubleshoot technical issues, assist users with software problems, and ensure timely resolution of customer queries, all while working remotely from the comfort of your home office.

Key Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, or chat
- Troubleshoot software and hardware issues, and escalate complex problems to the appropriate teams
- Document and track customer issues in the ticketing system
- Collaborate with cross-functional teams to resolve customer concerns effectively
- Maintain a high level of customer satisfaction through timely and accurate support

Required Qualifications:
- Proven experience in a customer support or help desk role
- Strong communication skills and the ability to empathize with customers
- Proficiency in troubleshooting technical issues and providing solutions
- Excellent time management and organizational skills for remote work
- Reliable high-speed internet connection for seamless remote collaboration

Technical Requirements:
- Dedicated home office setup conducive to remote work
- Minimum internet speed of 25 Mbps for video conferencing and online support
- Ability to work flexible hours as per business needs, accommodating different time zones
- Familiarity with remote collaboration tools such as Slack, Zoom, and Jira
- Comfortable working in a virtual team environment with clear communication practices

Desired Skills:
- Certification in IT or related field is a plus
- Experience in using CRM software for ticket management
- Knowledge of ITIL practices for service management
- Strong problem-solving abilities and attention to detail
- Ability to adapt to changing priorities in a fast-paced remote work setting

Compensation & Benefits:
We offer a competitive annual salary range of $45,000 to $60,000 for the Remote Help Desk Support position at Wipro, commensurate with experience. In addition, you will enjoy remote-specific benefits such as a home office stipend or equipment provision, flexible working hours, and virtual team building activities. Our virtual onboarding process ensures a smooth transition into your new remote role.

How to Apply:
To apply for the Remote Help Desk Support position at Wipro, please submit your resume and a cover letter outlining your relevant experience and remote work capabilities. We look forward to reviewing your application and potentially welcoming you to our remote team at Wipro.