Remote HR Coordinator at Help Scout

Company Overview:
Help Scout is a leading provider in the Remote HR & Talent Acquisition industry, specializing in helping companies build high-performing distributed teams. Our remote-first culture values flexibility, autonomy, and collaboration, allowing employees to work from anywhere in the USA. We believe in empowering our team members to thrive in a virtual work environment while fostering a strong sense of community and connection.

Position Summary:
As a Remote HR Coordinator at Help Scout, you will play a vital role in supporting our HR and talent acquisition functions in a fully remote setting. You will be responsible for coordinating various HR activities, assisting in recruitment processes, and ensuring the seamless operation of our remote team's HR needs.

Key Responsibilities:
- Assist in the recruitment process by scheduling interviews, communicating with candidates, and maintaining recruitment databases.
- Coordinate employee onboarding and offboarding processes, ensuring a smooth transition for remote team members.
- Manage HR documentation and maintain accurate records of employee information.
- Support HR initiatives such as performance management, employee engagement programs, and benefits administration.
- Collaborate with the HR team to address employee queries and provide timely support on HR-related matters.

Required Qualifications:
- Proven experience as an HR Coordinator or similar role in a remote work environment.
- Strong understanding of HR processes and best practices.
- Excellent communication and interpersonal skills for remote team collaboration.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Proficiency in HR software and tools for remote HR management.

Technical Requirements:
- Dedicated home office setup conducive to remote work.
- Reliable high-speed internet connection for seamless virtual collaboration.
- Comfortable working in a remote environment with flexible working hours, accommodating different time zones within the USA.

Desired Skills:
- Experience with remote team collaboration tools such as Slack, Zoom, and Google Workspace.
- Strong organizational skills and attention to detail in managing remote HR tasks.
- Ability to adapt to changing priorities and work effectively in a fast-paced remote environment.

Compensation & Benefits:
- Competitive annual salary range of $50,000 to $65,000 based on experience and qualifications.
- Home office stipend or equipment provided to support remote work setup.
- Flexible working hours with consideration for various time zones across the USA.
- Comprehensive benefits package including health insurance, retirement plans, and professional development opportunities.

How to Apply:
To apply for the Remote HR Coordinator position at Help Scout, please submit your resume and a cover letter highlighting your relevant experience and remote work capabilities. We will be conducting virtual interviews as part of our remote hiring process. Thank you for considering a career with us at Help Scout.