Remote IT Support Specialist at LinkedIn Learning

Company Overview:
LinkedIn Learning is a leading organization in the Remote Technology industry, committed to providing top-notch online learning resources to professionals worldwide. At LinkedIn Learning, we embrace a fully remote work culture, allowing our employees to work from anywhere in the USA. We prioritize work-life balance, collaboration, and innovation in a virtual environment.

Position Summary:
As a Remote IT Support Specialist at LinkedIn Learning, you will play a crucial role in providing technical assistance and support to our remote workforce. You will ensure seamless operation of IT systems, troubleshoot issues, and offer solutions to enhance our employees' remote work experience.

Key Responsibilities:
- Provide technical support and troubleshooting for hardware, software, and network issues
- Assist in setting up and maintaining remote workstations for employees
- Conduct regular system audits to ensure security and compliance
- Collaborate with the IT team to implement new technologies and systems
- Document support processes and solutions for knowledge sharing

Required Qualifications:
- Proven experience as an IT Support Specialist or similar role
- Strong knowledge of IT systems, remote desktop applications, and cloud services
- Excellent problem-solving and communication skills
- Ability to work independently and efficiently in a remote setting
- Familiarity with remote collaboration tools such as Slack, Zoom, and Microsoft Teams

Technical Requirements:
- Reliable high-speed internet connection
- Fully equipped home office with necessary hardware and software
- Comfortable working in a virtual team environment across different time zones
- Availability for occasional virtual meetings during standard business hours

Desired Skills:
- Certifications in IT support or related fields
- Experience with remote access tools and VPNs
- Familiarity with IT security best practices
- Strong attention to detail and organizational skills
- Proven track record of successful remote team collaboration

Compensation & Benefits:
Salary Range: $60,000 - $80,000 per year, commensurate with experience
- Home office stipend or equipment provided
- Flexible working hours with consideration for different time zones
- Virtual onboarding process and ongoing professional development opportunities
- Access to remote team collaboration tools like Slack, Jira, and Google Workspace
- Regular virtual team building activities and communication channels for remote employees
- Occasional travel requirements for team meetups (post-pandemic)

How to Apply:
To apply for the Remote IT Support Specialist position at LinkedIn Learning, please submit your resume and a cover letter outlining your relevant experience and remote work capabilities. We look forward to welcoming a proactive and tech-savvy individual to our remote team.