Remote Live Chat Agent at Infosys

Company Overview:
Infosys is a leading provider of remote customer support solutions with a strong emphasis on a remote-first work culture. At Infosys, we believe in empowering our employees to work from anywhere in the USA, providing flexibility and autonomy in their roles. Our team thrives in a collaborative and inclusive remote environment where innovative ideas are welcomed and valued.

Position Summary:
As a Remote Live Chat Agent at Infosys, you will play a crucial role in providing exceptional customer support through live chat interactions. This fully remote position requires strong communication skills, problem-solving abilities, and a customer-centric approach to resolving inquiries and issues promptly and efficiently.

Key Responsibilities:
- Respond to customer inquiries and provide support via live chat
- Identify and escalate priority issues as needed
- Maintain a high level of professionalism and empathy in all customer interactions
- Collaborate with cross-functional teams to ensure timely issue resolution
- Meet or exceed performance metrics related to customer satisfaction and response times

Required Qualifications:
- Proven experience in customer service or a related field
- Excellent written communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in using live chat software and CRM tools
- Strong problem-solving skills and attention to detail
- Self-motivated with a strong sense of accountability for remote work responsibilities

Technical Requirements:
- Dedicated home office setup with a quiet and professional workspace
- High-speed internet connection to support live chat interactions
- Availability to work within specified time zones to ensure coverage during peak hours

Desired Skills:
- Experience working in a remote or distributed team environment
- Familiarity with virtual collaboration tools such as Slack, Zoom, or Microsoft Teams
- Ability to adapt to changing priorities and handle multiple tasks simultaneously
- Strong interpersonal skills for effective remote team communication and relationship-building

Compensation & Benefits:
The annual salary range for the Remote Live Chat Agent position at Infosys is $40,000 - $50,000, commensurate with experience. In addition to competitive pay, we offer remote-specific benefits including:
- Home office stipend or equipment provided
- Flexible working hours with consideration for different time zones
- Virtual onboarding process and ongoing training opportunities
- Access to remote team collaboration tools for seamless communication
- Virtual team building activities to foster a strong sense of community
- Occasional travel requirements for team meetups or training sessions

How to Apply:
To apply for the Remote Live Chat Agent position at Infosys, please submit your resume and a cover letter highlighting your relevant experience and qualifications. Our remote hiring process includes virtual interviews and assessments to ensure a smooth and efficient recruitment experience. We look forward to welcoming talented professionals who are passionate about delivering exceptional customer support in a remote work setting.