Remote Live Chat Agent at Notion

Company Overview:
Notion is a leading player in the Remote Customer Support industry, known for its innovative solutions and commitment to remote work culture. As a fully remote company, Notion values flexibility, work-life balance, and inclusivity in its distributed team. We provide a collaborative virtual environment where employees can thrive and grow while working from the comfort of their own homes.

Position Summary:
Notion is seeking a Remote Live Chat Agent to join our dynamic customer support team. As a Remote Live Chat Agent, you will be responsible for providing timely and accurate responses to customer inquiries through our live chat platform. This role plays a crucial part in delivering exceptional customer service and ensuring customer satisfaction.

Key Responsibilities:
- Respond to customer inquiries and provide support through live chat in a professional and efficient manner.
- Identify and escalate priority issues to the appropriate team members for resolution.
- Maintain a high level of product knowledge to address customer queries effectively.
- Collaborate with team members to improve processes and customer support strategies.

Required Qualifications:
- Proven experience as a customer support representative or similar role.
- Excellent written communication skills and a customer-oriented approach.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in using live chat software and CRM systems.
- Strong problem-solving skills and attention to detail.
- Comfortable working independently and in a remote team setting.
- Reliable high-speed internet connection and a designated home office space.

Technical Requirements:
- Minimum internet speed of 25 Mbps for download and 10 Mbps for upload.
- Proficient in using video conferencing tools for virtual meetings.
- Available to work in Eastern or Pacific time zones.
- Familiarity with project management and collaboration tools like Slack and Zoom.

Desired Skills:
- Experience in e-commerce or SaaS customer support.
- Knowledge of helpdesk software and ticketing systems.
- Ability to adapt to changing priorities and customer needs.
- Strong analytical skills for data-driven decision-making.
- Proven track record of meeting and exceeding customer service metrics.

Compensation & Benefits:
Salary Range: $40,000 - $50,000 per year
- Competitive salary based on experience and skills.
- Home office stipend or equipment provided.
- Health insurance benefits and 401(k) retirement plan.
- Flexible working hours with consideration for work-life balance.
- Virtual onboarding process and ongoing training opportunities.
- Virtual team building activities and regular communication with remote team members.
- Occasional travel may be required for team meetups or company events.

How to Apply:
To apply for the Remote Live Chat Agent position at Notion, please submit your resume and a cover letter highlighting your relevant experience and why you are interested in joining our remote team. We look forward to reviewing your application and potentially welcoming you to our remote workforce at Notion.