Remote Support Team Lead at Better.com

Company Overview:
Better.com is a leading player in the Remote Customer Support industry, offering innovative solutions in the online mortgage lending space. Our company has embraced a fully remote work culture, allowing employees to work from anywhere in the USA. At Better.com, we prioritize work-life balance, foster a collaborative virtual environment, and provide ample opportunities for professional growth and development in a distributed team setting.

Position Summary:
As a Remote Support Team Lead at Better.com, you will play a crucial role in overseeing and managing a team of remote support specialists dedicated to providing exceptional customer service. You will be responsible for ensuring the team meets performance targets, resolving complex customer inquiries, and continuously improving support processes to enhance the overall customer experience.

Key Responsibilities:
- Lead and mentor a team of remote support specialists to deliver high-quality customer service
- Monitor team performance metrics and implement strategies to achieve performance goals
- Handle escalated customer issues and provide timely resolutions
- Collaborate with cross-functional teams to address customer concerns and improve support processes
- Conduct regular performance evaluations and provide constructive feedback to team members

Required Qualifications:
- Proven experience in a customer support leadership role
- Strong communication and problem-solving skills
- Ability to thrive in a fast-paced, remote work environment
- Proficiency in using remote collaboration tools
- Excellent time management and organizational skills
- Bachelor's degree or equivalent work experience

Technical Requirements:
- Dedicated home office setup with high-speed internet connection
- Proficient in using virtual communication tools like Slack, Zoom, and Google Workspace
- Ability to work flexible hours to accommodate different time zones within the USA

Desired Skills:
- Experience in the financial services industry
- Familiarity with CRM software
- Ability to adapt to changing priorities and multitask effectively
- Strong analytical skills for data-driven decision-making

Compensation & Benefits:
We offer a competitive annual salary range of $60,000 - $80,000 for the Remote Support Team Lead position at Better.com. In addition to a comprehensive benefits package, we provide remote-specific perks such as a home office stipend or equipment, flexible working hours, virtual onboarding process, and opportunities for virtual team building activities. Occasional travel may be required for team meetups.

How to Apply:
To apply for the Remote Support Team Lead position at Better.com, please submit your resume and a cover letter outlining your relevant experience and qualifications to our careers portal. Our remote hiring process includes virtual interviews and assessments to evaluate your fit for the role. We look forward to welcoming you to our remote team at Better.com!