Remote Technical Support Engineer at PwC

Company Overview:
PwC is a renowned global professional services firm known for its commitment to delivering quality in assurance, advisory, and tax services. At PwC, we have embraced a fully remote work culture that prioritizes flexibility, collaboration, and innovation. Our remote team members are empowered to work from anywhere in the USA, allowing them to achieve a healthy work-life balance while contributing to impactful projects.

Position Summary:
As a Remote Technical Support Engineer at PwC, you will play a crucial role in providing exceptional technical support to our clients in the remote customer support industry. Your expertise and problem-solving skills will be instrumental in ensuring seamless operations and client satisfaction.

Key Responsibilities:
- Troubleshoot technical issues reported by clients through various communication channels
- Provide timely and effective solutions to resolve software and hardware problems
- Collaborate with cross-functional teams to escalate and resolve complex technical issues
- Document support interactions and solutions for future reference and knowledge sharing

Required Qualifications:
- Proven experience in technical support or a similar role
- Strong communication skills and ability to explain technical concepts clearly
- Proficiency in remote troubleshooting tools and techniques
- Excellent time management skills and ability to work independently in a remote setting
- Reliable high-speed internet connection and a dedicated home office setup

Technical Requirements:
- Minimum internet speed of 25 Mbps for optimal remote work performance
- Proficient in using remote collaboration tools such as Zoom, Slack, and Jira
- Comfortable working in a virtual team environment with colleagues in different time zones
- Availability for occasional team meetings or virtual team building activities during working hours

Desired Skills:
- Certifications in relevant technical areas such as IT support or network administration
- Experience with CRM software and ticketing systems
- Familiarity with cloud-based services and SaaS platforms
- Strong problem-solving abilities and attention to detail

Compensation & Benefits:
- Competitive annual salary range of $50,000 - $70,000 based on experience and qualifications
- Home office stipend or equipment provided to support remote work setup
- Flexible working hours with consideration for different time zones
- Virtual onboarding process and ongoing training opportunities
- Access to remote team collaboration tools for seamless communication and project management

How to Apply:
To apply for the Remote Technical Support Engineer position at PwC, please submit your resume and a cover letter outlining your relevant experience and remote work capabilities. We look forward to reviewing your application and potentially welcoming you to our remote team at PwC.