Strategic Partnership Manager - Customer Success at BCG

Company Overview

Boston Consulting Group (BCG) is a global management consulting firm and the world’s leading advisor on business strategy. We partner with clients from the private, public, and not-for-profit sectors in all regions to identify their highest-value opportunities, address their most critical challenges, and transform their enterprises. Our customized approach combines deep insight into the dynamics of companies and markets with close collaboration at all levels of the client organization. This ensures that our clients achieve sustainable competitive advantage, build more capable organizations, and secure lasting results.

BCG embraces a remote-first culture that empowers our employees to work from anywhere in the USA. We are committed to providing the resources and support necessary for our remote team members to thrive, including a comprehensive virtual onboarding process, stipends for home office equipment, and opportunities for virtual collaboration and team building.

Position Summary

We are seeking a dynamic and experienced Strategic Partnership Manager - Customer Success to join our growing remote team. In this role, you will be responsible for developing and nurturing strategic partnerships to drive customer success and business growth for BCG's digital products and solutions. You will work collaboratively with internal teams and external partners to identify opportunities, negotiate agreements, and execute strategies that enhance customer value and expand market reach. This is a fully remote position, allowing you to work from anywhere within the United States.

Key Responsibilities

• Identify, evaluate, and onboard new strategic partners aligned with BCG's customer success objectives.
• Develop and maintain strong relationships with key stakeholders at partner organizations.
• Negotiate partnership agreements, including commercial terms, service level agreements, and joint marketing plans.
• Collaborate with internal teams (product, sales, marketing, customer success) to develop and execute partnership strategies.
• Monitor partner performance and track key metrics to measure the success of partnerships.
• Identify opportunities to improve partner programs and drive greater customer value.
• Lead regular partner meetings and provide ongoing support and training.
• Stay informed about industry trends and competitive landscape to identify new partnership opportunities.
• Contribute to the development of best practices for strategic partnerships within BCG.

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 5+ years of experience in strategic partnerships, business development, or customer success.
• Proven track record of developing and managing successful partnerships.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and collaboratively in a remote environment.
• Experience with CRM and partner management tools.
• Must reside in and be authorized to work in the United States.

Technical Requirements

To ensure a seamless remote work experience, the following technical requirements must be met:

• Reliable high-speed internet connection (minimum 50 Mbps download / 10 Mbps upload).
• Dedicated home office space free from distractions.
• Company-provided laptop and necessary software.
• Ability to participate in virtual meetings and training sessions during standard US business hours.
• Familiarity with remote collaboration tools such as Slack, Zoom, and Microsoft Teams.

Desired Skills

• Experience in the consulting or technology industry.
• Knowledge of customer success methodologies and best practices.
• Familiarity with SaaS business models.
• Strong presentation skills.
• Ability to build rapport and influence stakeholders at all levels.
• Experience working with distributed teams.

Compensation & Benefits

The annual salary range for this fully remote position is $130,000 - $170,000, commensurate with experience and qualifications.

BCG offers a comprehensive benefits package to support our remote employees, including:

• Medical, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Home office equipment stipend
• Professional development opportunities
• Virtual team building activities and social events
• Flexible working hours
• Access to mental wellness programs

Occasional travel (approximately 1-2 times per year) may be required for team meetings or training events.

How to Apply

If you are a highly motivated and experienced strategic partnership professional seeking a challenging and rewarding remote opportunity, we encourage you to apply. Please submit your resume and a cover letter highlighting your relevant experience and qualifications through the careers section of the BCG website.