Technical Support Engineer at VMware, Wilmington, Delaware

Company Overview:
VMware is a global leader in cloud infrastructure and digital workspace technology, providing innovative solutions that empower organizations to thrive in the digital era. With a strong commitment to driving customer success and technological advancement, VMware is dedicated to delivering cutting-edge products and services that transform the way businesses operate.

Key Responsibilities for Technical Support Engineer:
- Provide technical assistance and support to VMware customers regarding software and hardware issues
- Troubleshoot and resolve technical problems related to VMware products through phone, email, or remote sessions
- Collaborate with cross-functional teams to escalate and resolve complex technical issues
- Document and track customer inquiries and reported problems to ensure timely resolution
- Contribute to knowledge base articles and create technical documentation for internal and external use

Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field
- Proven experience in technical support or IT help desk roles
- Strong knowledge of virtualization technologies, particularly VMware products
- Excellent communication and customer service skills
- Ability to work independently and collaboratively in a fast-paced environment
- Proficiency in troubleshooting hardware, software, and network issues

Desired Skills:
- VMware Certified Professional (VCP) certification
- Familiarity with cloud computing and storage solutions
- Experience with scripting languages such as PowerShell or Python
- Knowledge of ITIL framework and best practices
- Ability to prioritize and manage multiple tasks simultaneously
- Strong analytical and problem-solving abilities

Compensation & Benefits:
The annual salary range for the Technical Support Engineer position at VMware in Wilmington, Delaware is competitive and commensurate with experience. In addition to competitive pay, VMware offers a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and professional development opportunities.

How to Apply:
To apply for the Technical Support Engineer position at VMware in Wilmington, Delaware, please visit our careers website and submit your resume online. We look forward to reviewing your qualifications and considering you for this exciting opportunity to join our dynamic team at VMware.