UMass Amherst Disability Assistant: Hybrid Remote Role in Shrewsbury, MA

Disability Assistant (Hybrid Remote) at UMass Amherst – ForHealth Consulting

The University of Massachusetts Amherst (UMass Amherst), through its ForHealth Consulting unit, is seeking a dedicated Disability Assistant for a high-impact, full-time, hybrid remote position based in Shrewsbury, MA. This vital administrative support role is centered on enabling professional medical functions for the Disability Evaluation Services (DES) personnel.

If you have a strong administrative background in a medical setting and expertise in HIPAA laws, this opportunity allows you to make complex decisions regarding protected healthcare information while serving as a primary customer service interface for clients and external agencies.

Job Overview & Compensation Details

This is a full-time, hybrid position focusing on critical administrative and customer service functions within the Disability Evaluation Services (DES).

Organization: UMass Amherst - ForHealth Consulting
Title: Disability Assistant
Location: Shrewsbury, MA (Hybrid Remote)
Category: Administrative Support, Healthcare, Case Management
Salary Grade: 15 (Union Position)
Required Experience: 3–5 years of office experience
Benefits: Disability, Health Insurance (as per UMass Chan Medical School policies)

Key Responsibilities

The Disability Assistant exercises judgment on all administrative and clerical aspects of client cases, often involving complex decision-making related to privacy laws:

HIPAA Compliance: Make complex decisions regarding protected healthcare information based on the Federal Health Information Portability and Accountability Act of 1996 (HIPAA).
Case Review: Conduct initial reviews of all disability supplements for accuracy and completeness, flagging priority cases for medical personnel.
Customer Service Interface: Serve as the primary point of contact for DES staff with clients and external agencies, providing telephonic support.
Information Management: Follow HIPAA regulations to request clinical information from treating sources and determine if requests are legally complete.
Case Coordination: Coordinate client transportation for consultative examinations and process returned mail, consulting with SPMP on follow-up actions.

Required Skills and Qualifications

UMass Amherst is looking for highly organized and discrete individuals with specialized knowledge of healthcare regulations.

Education: Associate's degree in business or a related field, or equivalent experience.
Experience: 3–5 years of office experience, preferably in a medical setting.
Legal Knowledge: Knowledge of HIPAA laws and the ability to interpret complex privacy regulations for clients and agencies.
Technical Skills: Proficiency in Microsoft Word, Access, Excel, and Outlook.
Core Competencies: Strong phone communication skills, problem-solving abilities, and the ability to handle confidential information with discretion.

How to Apply

Interested candidates are encouraged to apply immediately through the official UMass Chan Medical School recruitment portal by searching for.